Improving Customer experience on a future proof platform

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In early 2017 Hive recognized the need to re-engineer their mobile app and website to improve the customer experience.

The Challenge

Hive (part of Centrica) is one of the largest ‘connected home’ providers in the UK with more than half a million customers. It supplies home automation devices (heating, light switches, plugs etc.) that can be remotely controlled via the Hive mobile app and website. Customer experience is fundamentally important to Hive, not only for day to day use of existing customers but also to promote increased take up of devices and the wider adoption of services. In early 2017 Hive recognised the need to re-engineer their mobile app and website to improve the customer experience.

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The Solution

GuideSmiths quickly mobilised a development team to work directly with the product owner. The initial design met the requirements and accelerated the move to a truly digital and device agnostic platform, allowing room for expansion. The application was developed using React Native, in their AWS environment. We also incorporated the GuideSmiths continuous development, testing and deployment components, making progress transparent to Hive at all times. This visibility fostered excellent communication with Hive allowing GuideSmiths to deliver the two mission critical MVPs (a business critical Web Application and a Mobile Application) ahead of schedule.

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The Technology

React Native is a JavaScript library created by Facebook using the same UI components as iOS and Android apps for building microservices that are composed to form complex UIs. The applications are native and deployed to iOS and Android devices from the same source code. 95% of the code is JavaScript and common to both, with just 5% iOS or Android code for device optimisation.

They know what agile means truly and … the optimal way of implementing and running projects accordingly. I would definitely recommend GuideSmiths as a strategic partner

Boyan Siderov

Head of Delivery - British Gas Connected Homes

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